Gryszkiewicz, Lidia; Giannopoulou, Eleni; Barlatier, … - In: International Journal of Services, Economics and Management 5 (2013) 1/2, pp. 125-153
As innovation is of crucial importance in services, service-intensive organisations should pay attention to the management of their new service development capabilities. Still, academics have so far been focusing on predominantly conceptual discussions regarding the core definition of...