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How to cope with an abusive leader? : examinations of subordinates' affective reactions, CWB-O and turnover intentions
Zhang, Wen; Zheng, Shumin; Pletzer, Jan Luca; Derks, Daantje - In: Journal of leadership & organizational studies : JLOS 29 (2022) 4, pp. 389-408
Persistent link: https://www.econbiz.de/10013387592
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Employees' experiences of workplace violence : raising awareness of workplace stress, well-being, leadership, and corporate social responsibility
Cvenkel, Nicole - In: CSR in an age of isolationism, (pp. 69-92). 2021
Persistent link: https://www.econbiz.de/10012669955
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Problematic customers and turnover intentions of customer service employees
Poddar, Amit; Madupalli, Ramana - In: The journal of services marketing 26 (2012) 7, pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
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How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen; Abdullah, Muhammad Ibrahim; Imran, … - In: Journal of Asian business and economic studies : JABES 30 (2023) 3, pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
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Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama - In: International journal of quality and service sciences 3 (2011) 3, pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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Does workplace ostracism negatively affect family life during a pandemic?
Sarwar, Ambreen; Imran, Muhammad Kashif; Hafeez, Hira; … - In: Personnel review 53 (2024) 4, pp. 900-917
Persistent link: https://www.econbiz.de/10015046794
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Bringing avoidance and anxiety to the job : attachment style and instrumental helping behavior among co-workers
Geller, Dvora; Bamberger, Peter A. - In: Human relations 62 (2009) 12, pp. 1803-1827
Persistent link: https://www.econbiz.de/10003916426
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Implications of employees who work while commuting : a moderated mediation analysis
Mesmer-Magnus, Jessica; Guidice, Rebecca; Andrews, Martha; … - In: Human systems management : HSM 42 (2023) 4, pp. 403-418
Persistent link: https://www.econbiz.de/10014342102
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The role of organisational activities against burnout and turnover intention
Alimuddin, Ibriati Kartika; Kadir, Abdul Rahman; … - In: International journal of management & enterprise … 22 (2023) 3, pp. 270-286
Persistent link: https://www.econbiz.de/10014362859