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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Applying deep learning models to twitter data to detect airport service quality
Barakat, H.; Yeniterzi, R.; Martín-Domingo, L. - In: Journal of air transport management 91 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
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Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık; Gligor, David - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
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Platform quality factors influencing content providers' loyalty
Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Su, Yaohua; Teng, Weichen - In: Tourism management : research, policies, practice 69 (2018), pp. 214-222
Persistent link: https://www.econbiz.de/10011903454
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
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Economic and social satisfaction of buyers on consumer-to-consumer platforms : the role of relational capital
Chen, Xiayu; Huang, Qian; Davison, Robert M. - In: International journal of electronic commerce : IJEC 21 (2016/2017) 2, pp. 219-248
Persistent link: https://www.econbiz.de/10011691010
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Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei; Lim, Yet-mee; Nai Chiek Aik; Tay, … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
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Exit, tweets, and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” when individuals confront an unexpected deterioration in quality. Yet, voice has received little attention. To motivate our empirical analysis, we develop a simple model of voice as the equilibrium of a relational contract...
Persistent link: https://www.econbiz.de/10011646339