Purpose: The purpose of this paper is twofold: first, to revise the Kano model with a focus on one-dimensional attributes; and second, to use the revised model for categorizing and prioritizing various employee compensation strategies. Design/methodology/approach: The Kano evaluation table has...

Purpose: The aim of this study is to develop a 3D model of decision- making grid (DMG) considering failure detection rate. Design/methodology/approach: In a comparison between DMG and failure modes and effects analysis (FMEA), severity has been assumed as time to repair and occurrence as the...

Purpose: In this study, an integrative approach of customer satisfaction and cost of quality has been proposed for the value analysis of products based on a cost–benefit ratio. Design/methodology/approach: For the integrative approach, Kano and prevention-appraisal-failure (PAF) models have...

Purpose: The main purpose of this study is to develop a model for prioritizing the critical success factors (CSF) of enterprise resources planning (ERP) based on the enablers of organizational agility (OA). Design/methodology/approach: First, the CSFs of ERP and the enablers of OA have been...

Purpose: This study aims to revise the weights in the interrelationship matrix of the house of quality. Desqign/methodology/approach: After determining customer requirements (CRs) and product design characteristics (PDCs), a house of quality (HoQ) has been developed and the interrelationships...

Purpose: This study aims to identify the drivers of human resource empowerment in understanding the new concept of Quality 4.0 in the digital era. Design/methodology/approach: First, the literature of quality management evolution in the fourth industrial revolution (Industry 4.0) and the...

Purpose: After quality costing, most companies do not know how to invest in supplier quality improvement. This study aims to develop a comprehensive model for the effect of supplier quality criteria on supplier quality costs. Design/methodology/approach: The independent variable of supplier...

Purpose: The purpose of this paper is to develop and analyze a model of factors influencing interpersonal conflicts. Design/methodology/approach: This research was conducted using a mixed method approach. In the qualitative study, the conceptual model of the factors affecting interpersonal...