Introduces an assessment model being developed around a knowledge initiative in Pepperdine University’s Educational Technology Doctoral program ( http://moon.pepperdine.edu/gsep/programs/ET ). The knowledge initiative involves the implementation of group memory technology, developed by...

The present paper is a cross‐sectional case study of knowledge management (KM) initiatives at Ericsson. The general aim of the study was to investigate how a large Swedish telecom corporation developed and integrated KM tools with existing organizational structure, needs and tasks, and to...

Over the past several years there have been intensive discussions about the importance of knowledge management within our society. The management of knowledge is promoted as an important and necessary factor for organisational survival and maintenance of competitive strength. To remain at the...

All Web sites can be viewed as portals through which users have access to other parts of the Internet, but those Web sites whose primary objective is to guide users through the Internet, such as those of the search engines, shopping bots and other bots, and subject gateways, have a particular...

With the advent of knowledge management, intellectual capital is gaining increasing recognition as the only true strategic asset. This has led to a proliferation of organizational knowledge management systems (OKMS), for managing intellectual capital. This article addresses the question: “Are...

Despite the ever‐burgeoning literature and growth of conceptual models and tools, hard‐pressed managers seem to find it difficult to appreciate the special significance that knowledge management (KM) has for redefining their managerial work. In two complementary articles, this problem is...

Knowledge management seems to be an emerging trend in organizations. However, skepticism still exists among many managers as to the true value of undertaking knowledge management initiatives. This article presents a case study of surveying knowledge management receptivity attitudes of senior...

Is concerned with human value management, examines the relationships between organizations’ competitiveness, innovation advancements, and knowledge management and presents a set of considerations regarding how these relationships affect strategic management and the formulation of competitive...

Why is it so difficult to make change happen? Many companies fail because they do not have the right internal structure and mindset to succeed. The author illustrates how to manage change effectively by examining how product‐based companies must transform to launch true service‐driven...