Suwandee, Sasithorn; Lertwannawit, Aurathai; Racela, … - In: Asia Pacific Journal of Marketing and Logistics 33 (2020) 1, pp. 162-184
Purpose: This study applies social network theory to examine the moderating effects of two online social media network characteristics, namely homophily and consensus, on the influence of negative electronic word of mouth (NeWOM) and of firm crisis response on consumer attitude toward a...