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The Mexican user satisfaction index: a case study applied to a social program
Lobato-Calleros, Odette; Rivera, Humberto; Serrato, Hugo; … - In: The TQM journal : the international review of … 25 (2013) 4, pp. 384-398
Persistent link: https://www.econbiz.de/10010134700
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The Mexican user satisfaction index: a case study applied to a social program
Lobato‐Calleros, Odette; Rivera, Humberto; Serrato, Hugo - In: The TQM Journal 25 (2013) 4, pp. 384-398
Purpose – The purpose of this paper is to present a case study on the methodology developed for establishing a Mexican User Satisfaction Index for a particular kind of Social Program (MUSI‐SP), taking into consideration the example of a Concrete Floor Social Program....
Persistent link: https://www.econbiz.de/10015032035
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Assessment of satisfaction of local government as a client of the federal government : case study of the priority zone development program
Lobato-Calleros, Odette; Rivera, Humberto; Serrato, Hugo; … - In: Journal of nonprofit & public sector marketing 29 (2017) 2, pp. 188-210
Persistent link: https://www.econbiz.de/10011743496