Bamford, David; Dehe, Benjamin - In: International Journal of Quality & Reliability Management 33 (2016) 2, pp. 142-159
/methodology/approach – Unique “full” access to the London 2012 Paralympics allowed to the collection of data directly from the athletes. The study … 2012 Paralympics Games, as he athletes rated, on a five point Likert scale, 64 items in the “very satisfied” category, a … far and where the objectives were to explore the Paralympics games service quality and performance. Practical implications …