A contingency perspective of knowledge management recognises the need for a fit between knowledge management solutions (KMS) and decision making contexts which they support. In order to determine the best fit, a field survey was carried out to investigate the impact of two different types of KMS...

The related literature suggests the need to achieve deeper understanding and explanation of knowledge management (KM) success in healthcare service with respect to the complexity of the decision environment. Therefore, this research aims to examine descriptively KM success in Turkish healthcare...

This paper examines empirically the role of business intelligence (BI) in customer relationship management (CRM). Drawing on relevant literature on BI and CRM, the research model for the current investigation proposes that BI approaches of an organisation and its competition influence...