Globalization, new technology, and potential high returns have compelled many managers to adopt supply chain management. However, despite commitment and investment from managers, many firms are not able to realize high returns on supply chain initiatives. Our study uses a triangulation...

While processes for transition from planned to market economy vary, there is one common outcome from the transition process – more discriminating customers. Growing customer expectations increase the possibility of failing to meet those expectations. In competitive market economies service...

Information integration is a leading aim for many supply-chain managers. Although the benefits of successful information integration are desirable, the barriers are quite daunting. Our study benchmarks the current status of information integration in supply chain management using indepth case...

Using cross-channel mail survey, we analyze two dimensions to information sharing within supply chain networks (n=254, senior-level supply chain managers). The first dimension--connectivity or technology--has been heavily investigated and found to have significant impact on firm profitability....

Supply chain management implies an increased reliance on closer buyer/supplier relationships. This study used a multi-method (survey and interview) approach to determine the nature of alliance management in modern supply chains. One point regarding the present status of alliance management in...

The current social dilemma literature lacks theoretical consensus regarding how individuals behave when facing multiple simultaneous social dilemmas. The divided-loyalty hypothesis, from organizational theory, predicts that cooperation will decline as individuals experience multiple social...

Purpose – The purpose of this paper is to understand how information technology (IT) is used to enhance supply chain performance. Design/methodology/approach – A large‐scale survey and semi‐structured interviews were used to collect industry data. Findings – Two distinct dimensions to...

Purpose – The purpose of this article is to provide academics and practitioners a quantitative and qualitative analysis of the benefits, barriers, and bridges to successful collaboration in strategic supply chains. Design/methodology/approach – A triangulation method consisting of a...

Purpose – The purpose of this study is to elaborate theory regarding the reasons why collaboration strategies fail. The relational view posits that supply chain integration can be a source of competitive advantage. Few firms, however, successfully co-create value to attain supernormal...