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Do call centers promote school enrollment? : evidence from India
Oster, Emily; Millett, M. Bryce - 2010
Persistent link: https://www.econbiz.de/10003966433
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Do Call Centers Promote School Enrollment? Evidence from India
Oster, Emily F. - 2010
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling …
Persistent link: https://www.econbiz.de/10013144511
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Do Call Centers Promote School Enrollment? Evidence from India
Oster, Emily - 2010
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling …
Persistent link: https://www.econbiz.de/10012462729
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Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan; Hanafi, Ahmed - In: Strategic outsourcing : an International journal 6 (2013) 3, pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
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A study on the employee turnover antecedents in ITES/BPO sector
Rekha, K. R. Sree; Kamalanabhan, T. J. - In: International journal of learning and change : IJLC 4 (2010) 2, pp. 164-180
Persistent link: https://www.econbiz.de/10003982059
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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The information technology and business process outsourcing industry : diversity and challenges in Asia
Mitra, Raja Mikael - 2013
outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low …
Persistent link: https://www.econbiz.de/10010192336
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Outcomes from offshore outsourcing : evidence from a client's perspective
Rottman, Joseph; Lacity, Mary Cecelia - In: The practice of outsourcing : from information systems …, (pp. 389-444). 2009
Persistent link: https://www.econbiz.de/10003860090
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Impact of pricing and outsourcing models on Indian information technology service outsourcing
Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking : an international journal ; BIJ 22 (2015) 4, pp. 610-623
Persistent link: https://www.econbiz.de/10011309115
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Strategies for sustaining the edge in offshore outsourcing of services : the case of India
Javalgi, Rajshekhar G.; Joseph, W. Benoy; Granot, Elad; … - In: The journal of business & industrial marketing 28 (2013) 6, pp. 475-486
Persistent link: https://www.econbiz.de/10009790093