Kirchner, Kathrin; Jørgensen, Rasmus; Bolisani, Ettore; … - In: Measuring Business Excellence 26 (2021) 1, pp. 39-51
Purpose: Enterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge management (KM) processes. However, such benefits materialize only if active employee participation is ensured....