Chapter 1. Internet of Things and the Public Sector -- Chapter 2. The Internet of Things in a smart society: how government policy can help seize opportunities and mitigate threats -- Chapter 3. Methodologies for a participatory design of IoT to deliver sustainable public services in 'smart...

Purpose The diffusion of social media among public administrations has significantly grown in the last years. This phenomenon has created a field of research that seeks to understand the adoption and impact of social media in the public sector. The purpose of this paper is to identify the...

In recent years many companies have deployed Artificial Intelligence (AI), which has included neural networks, expert systems and voice‐recognition systems. Yet managers and developers understand very little about how management and organizations affect or are affected by the technology. Using...

This paper describes a methodology that demonstrates how specific types of patient/cost data can be used to construct a model that predicts the expected increase or decrease in costs associated with a change in patient load, expansion of an existing patient service department, closure of an...