In order for a company to operate effectively within today’s marketplace, an information system (IS) represents a necessary business asset in terms of efficiency and productivity. Still, despite the ongoing advances in technology, an IS stands out as an expensive asset due to the amount of...

Since the beginning of the 1990s, the topic of innovation management has been increasingly present in the strategic speeches of companies. However, researchers focus their attention mainly on technological innovations in the industrial sector and abandon the service sector, which is,...