In this paper, we consider the problem of which products to offer and how to price them when the products are designed and manufactured using resources shared among them. We develop a model of costs that allows us to capture a wide range of complex interactions that arise when there are shared...

The coordination of activities in a work context has been examined by many disciplines and in recent years the role of information systems and other artifacts has become increasingly prominent. The emergency department (ED) of a hospital in a large US city is used to study how information...

Providing the right staffing levels is of paramount importance in most service centers. Excess capacity is costly, yet a lack of sufficient capacity leads to unacceptably low service levels which may be even costlier. When determining staffing levels for a service center it is, therefore,...

We consider a firm that provides multiple services using both specialized and flexible capacity. The problem is formulated as a two-stage single-period stochastic program. The firm invests in capacity before the actual demand is known and optimally assigns capacity to customers when demand is...