We model competition between two providers who serve delay-sensitive customers. We compare a generalized delay cost structure, where a customer's delay cost depends on her service valuation, with the traditional additive delay cost structure, where the delay cost is independent of the customer's...

The increasing diversity and interdisciplinary nature of science and technology in a globalised world are exerting mounting pressure on national research and innovation locations to develop clear profiles. Among many instruments to meet this challenge is the systematic analysis and continual...

We model a supply chain consisting of a production facility, a distribution center and two differentiated markets. Demand information is used to mitigate the effects of uncertainty in the output markets. We study the firm's operational performance under alternative business processes, comparing...