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A uniformization approach for the dynamic control of queueing systems with abandonments

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209

Persistent link: https://www.econbiz.de/10011818618

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721

Persistent link: https://www.econbiz.de/10009559848

Editorial special issue: operations management in service systems

Babai, M. Zied; Jouini, Oualid - In: IMA journal of management mathematics 24 (2013) 2, pp. 135-136

Persistent link: https://www.econbiz.de/10009737732

On multiple priority multi-server queues with impatience

Jouini, Oualid; Roubos, Alex - In: Journal of the Operational Research Society : OR 65 (2014) 5, pp. 616-632

Persistent link: https://www.econbiz.de/10010362548

Service systems with finite and heterogeneous customer arrivals

Wang, Rowan; Jouini, Oualid; Benjaafar, Saif - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 365-380

Persistent link: https://www.econbiz.de/10010402221

Control policies for single-stage production systems with perishable inventory and customer impatience

Ioannidis, Stratos; Jouini, Oualid; Economopoulos, … - In: Stochastic models of manufacturing and service system …, (pp. 115-138). 2013

Persistent link: https://www.econbiz.de/10010210633

Performance indicators for call centers with impatient customers

Jouini, Oualid; Koole, Ger; Roubos, Alex - In: IIE transactions / Institute of Industrial Engineers, … 45 (2013) 3, pp. 341-354

Persistent link: https://www.econbiz.de/10010058946

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger; Delft, Christian; Jouini, … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-722

Persistent link: https://www.econbiz.de/10009983939

Call centers with hyperexponential patience modeling

Roubos, Alex; Jouini, Oualid - In: International journal of production economics 141 (2013) 1, pp. 307-315

Persistent link: https://www.econbiz.de/10010054494

Operations management of outpatient chemotherapy process : an optimization-oriented comprehensive review

Hadid, Majed; Elomri, Adel; ElMekkawy, Tarek; Jouini, Oualid - In: Operations research perspectives 9 (2022), pp. 1-29

orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

Persistent link: https://www.econbiz.de/10012879608