Purpose Service supplier selection is a multi-criteria decision-making (MCDM) problem assuming a strategic role for the competitiveness of high-tech manufacturing companies. Nevertheless, especially for service quality evaluation, there is little empirical evidence of the practical usefulness of...

A vast amount of literature has highlighted that accessibility is becoming crucial in evaluating e-procurement web site effectiveness. In this context, this paper shows some results of multidisciplinary research whose aim is to identify a model to evaluate e-procurement web site accessibility....

Purpose – This paper aims to fill the research gap represented by the lack of analysis on the industry's specific factors which affect the evolution of customer‐supplier relationships and the entire supply chain organisation in the railway manufacturing industry by providing an...