Purpose: Presently, Indian sectors are manifesting a higher level of interdependency and making the economy more vulnerable to human-caused and natural disasters. COVID-19 pandemic creates a devastating effect on the world economy. The Indian economy was expected to lose around ₹ 32,000...

Given that mobile banking (m-banking) is considered an effective vehicle for improving the financial inclusion and for cost-effective delivery of financial services, there is a need to align the ‘Know Your Customer (KYC)’ process of the telecom sector with that of banking. This article...