Purpose – This case-study research aims to examine best CSR practices in four Thai companies that were given CSR awards. The purpose is to report on best practices in CSR in Thailand. Design/methodology/approach – Four Thai companies that received the best CSR awards from the Stock Exchange...

This research was conducted primarily to identify favourable and unfavourable service behaviours in Korea through interviews with service employees, using the critical incident technique. The findings of this study provided basic information about premier customer service from Korean employees'...

The Total Quality Management Process (TQMP) is outlined as a development from the original concept of Improving Quality Management Process. The model outlines how to promote more guidance and direction to the organisation involved in a quality transformation effort, the role of the steering...

Purpose – The paper aims is to investigate human immunodeficiency virus/acquired immune deficiency syndrome (HIV/AIDS) and human resources (HR) management in Thai business organizations listed on the Stock Exchange of Thailand (SET). The first such survey was reported on in 1998....

Purpose – This study aims to bring some additional insight into the issue of emigration by establishing a relationship between emigration and psychic return of citizens to their human capital investment in the country. Design/methodology/approach – The article adopts a quantitative research...

Purpose – The purpose of this paper is to present a review of the topic of repatriation and the potential benefits of the use of repatriated employees to enhance global knowledge and organizational learning in multinational corporations. Design/methodology/approach – The paper provides an...

Purpose This study aims to examine the relationship between having a learning organization (LO) and organizational citizenship behavior (OCB), and the moderating role of team-oriented culture on this relationship. Design/methodology/approach Using 516 respondents from diverse industries in West...

Purpose This paper analyzes critically four selected learning theories and their role in online instruction for adults. Design/methodology/approach A literature review was conducted to analyze the theories. Findings The theory comparison revealed that no single theory encompasses the entirety of...