In this paper, we present an empirical methodology to determine aggregate numerical criteria weights from group ordinal ranks of multiple decision criteria. Assuming that such ordinal ranks are obtained from several decision makers, aggregation procedures are proposed to combine individual rank...

This paper describes the staffing and scheduling of IT help desk operators for a large petrochemical company. The objective is to reduce the labour cost by determining the best staffing level and employee weekly tour schedules required to meet the workload that varies over a 24-hr operating...

This paper describes the staffing and scheduling of IT help desk operators for a large petrochemical company. The objective is to reduce the labour cost by determining the best staffing level and employee weekly tour schedules required to meet the workload that varies over a 24-hr operating...