Alongside theories of innovation, different measures of innovativeness and innovative capability have been developed. However, there are problems with the existing evaluation tools, especially when considering the dynamics of innovation processes. The measurement of the innovativeness of regions...

Purpose – Network‐level collaboration between different organisations is acknowledged to be one of the success factors in achieving a competitive advantage in business. However, contemporary business environments demand more suitable managerial tools and practices at both organisational and...

Purpose The purpose of this paper is to examine how a performance measurement system (PMS) can be designed for a collaborative network and to identify which factors affect such a design. Design/methodology/approach This is a single-case study of a collaborative network. The data have been...

Purpose – The purpose of this paper is to discuss whether performance measurement moderates the relationship between innovation capability and firm performance. Design/methodology/approach – The study was conducted through a web-based survey in small- and medium-sized enterprises (SMEs). A...

Purpose – This paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions. Design/methodology/approach – The approach is both theoretical and empirical. The...

Purpose – The paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions. Design/methodology/approach – The approach is both theoretical and empirical. The...

Purpose – The purpose of this paper is threefold: first, to evaluate how the service process of the market leader differs from the other actors’ processes and whether the service process explains the success of the market leader; second, to identify the success factors of the service...

Purpose Nowadays, maintenance companies form networks, where multiple organizations and actors can deliver value to the customers. Current literature does not take into account how the value created by the entire network can be measured. The purpose of this paper is to address this research gap...

Purpose – The purpose of this paper is to investigate the contingency factors affecting performance measurement in the service context. The paper aims to review the literature on performance measurement and synthesize it to a framework that creates a basis for analyzing measurement practices...