The purpose of this paper is to explore the relationship between the service quality dimensions (assurance, responsiveness, empathy, reliability and tangibles) and the overall academic performance service quality. Questionnaires were circulated to 300 students from the school of accounting which...

Employee theft is one of the major factors of retail shrinkage despite many costly technological and widespread security measures. Employee theft cannot be ignored as it causes significant losses to employers. This study investigates the workplace factors that affect the employee retail theft...

Purpose – The purpose of this paper is to uncover the effects of perceived transaction convenience (PTC) and perceived transaction speed (PTS) on unified theory of acceptance and use of technology (UTAUT) in the context of m-payment. Design/methodology/approach – A predictive analysis...