Purpose: This study aims to determine the level of satisfaction of secondary housing tourists in Vilcabamba. Design/methodology/approach: The analysis of satisfaction of this tourism segment in a destination is essential for the different economic agents when evaluating various policies. The...

Although hotels usually have clients from different nationalities, the research analyses the multicultural effects on hotel customers' satisfaction is still scant. This paper aims to contribute to the realm of hotel management by providing interesting managerial insights into how different...

The aim of this paper is to analyse the regional tourist competitiveness performance in Spain. We use the seven pillars of tourism from a very detailed and complete database compiled by the Spanish Government -MoniTUR 2010 as primary data. Thus, we calculate a DEA-MONITUR regional tourist...