Purpose – The purpose of this paper is to explore the relationship between firm service characteristics and customer satisfaction as moderated by firm competitive strategy. Specifically, this research utilizes Porter's depiction of generic competitive strategy to explain the strength of the...

Purpose – The purpose of this study is to use current literature in conjunction with the insights from a detailed analysis of current practice to clarify and extend the knowledge of networks of clusters. Design/methodology/approach – This research is an exploratory study of cluster formation...

Purpose – The research of industrial clusters, trust, and learning can be traced back to early strategic management and organization theory. The purpose of this paper is to review past literature and offer a conceptual framework that is related to industrial clusters, trust and learning....

Purpose – The concept of “routines” is used to classify diverse enterprise application systems (EAS) into a framework. The purpose of this paper is to discuss the theoretical underpinnings and EAS falling into each of the framework quadrants. The framework provides a guideline for firms to...

Purpose – The objective in this study is to examine the relationship between innovation speed, and radical product and process innovations. Design/methodology/approach – A survey of firms in the high‐tech (semiconductor, audio video equipment and computer hardware) industries was...

Purpose – The purpose of this paper is to explore whether socially responsible firms recognize the potential conflicts that come with higher levels of executive compensation, and thus limit executive pay relative to what is being paid in other firms. In the process, the relationships between...

Intro -- Contents -- Tables and Figures -- Acknowledgments -- Foreword -- 1 OpWin Global Network -- 2 The Challenge of Continuous Innovation -- 3 Organizing for Continuous Innovation -- 4 Collaboration: The Essential Meta- Capability -- 5 The Complete Collaborative Entrepreneurship Model -- 6...