Housel, Thomas J.; Morris, Chris J.; Westland, Christopher - In: Planning Review 21 (1993) 3, pp. 28-33
The Strategic Information Systems Division of Pacific Bell supports the company's business process reengineeiing (BPR) efforts. The division developed an innovative process‐based cost/value analysis to quantify the costs incurred as well as the value added from the firm's activities. The...