Tak, Hyojung; Ruhnke, Gregory; Shih, Ya-Chen - In: The Patient: Patient-Centered Outcomes Research 8 (2015) 2, pp. 187-197
Thoroughness of care was the strongest determinant of patient satisfaction, followed by physician listening and explanation. Especially with patients’ improved access to current medical information, it is important for physicians to recognize that excellent communication cannot serve as a...