Several researchers address the failure of e-government (EG) in developing countries. Researchers studying the failure of information and communication technology (ICT) and EG systems reveal that the initiative, strategy, and adoption criteria of ICT in developing countries do not follow the...

Purpose – Because of the competitive economy, organizations today seek to rationalize, innovate and adapt to changing environments and circumstances as part of business process reengineering (BPR) efforts. Irrespective of the process reengineering program selected and the technique used to...

Purpose – In the past few years, process orientation (PO) as an integral part of enterprise system (ES) implementation has been the center of attention among practitioners and academics. The purpose of this paper is to shed light on the role of PO in ES implementation through an empirical...

Purpose – The institutionalization of an organizational innovation, such as an enterprise resource planning (ERP) system, takes place as a continuous adaptation process that includes the development of a support organization, infrastructure, regulations, and norms, as well as the acquired...

This study explores the innovation (NSD) process in hotels. We review the existing NSD models and investigate if they explain the innovation process in hotels both in Canada and the US. Six new services are identified and examined closely. Based on the results we find distinct differences in the...

Purpose – Though many studies and reports have been published about the scale of identity fraud (IDF), no work has been done on developing models to measure IDF. The purpose of this paper is to propose a measurement model for IDF and test the validity of that measurement model....

Purpose – The purpose of this research is to take an emergent process theory perspective and model the supply chain partnering process as a series of four linked models that correspond to the phases of the partnership lifecycle, from initiation to maturity/termination, and discuss the...