In an experimental simulation employing 123 undergraduates the effect of different travel modes on satisfaction with travel, mood after the day traveled, and satisfaction with the day as a whole were assessed for the work commute by car or bus. Car was rated higher than bus on satisfaction with...

The transport sector presents contentious issues with respect to sustainable development, particularly regarding the use of private motorised vehicles in urban areas. Public transport (PT) together with cycling and walking are generally agreed to be sustainable alternatives to private car use....

This Handbook compiles the state of the art of current research on sustainable consumption from the world’s leading experts in the field. The implementation of sustainable consumption presents one of the greatest challenges and opportunities we are faced with today. On the one hand,...

The aim is to propose a theoretical grounding of soft transport policy measures that aim at promoting voluntary reduction of car use. A general conceptual framework is first presented to clarify how hard and soft transport policy measures impact on car-use reduction. Two different behavioural...

Purpose – The purpose of this paper is to discuss how service, as an interdisciplinary area of research, can increase its potential for transdisciplinary contributions from the perspective of what signifies intra-, multi-, inter-, and transdisciplinary research. Design/methodology/approach –...

Purpose – The purpose of this paper is to provide directions for future research on: broadening the role of customers in customer experience; taking a practice-based approach to customer experience; and recognizing the holistic, dynamic nature of customer experience across all touch points and...