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Measuring service experience:...
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Services
34
Dienstleistung
32
Kundenintegration
28
Beziehungsmarketing
27
Customer integration
27
Relationship marketing
27
Service-dominant logic
27
Dienstleistungsqualität
26
Dienstleistungssektor
26
Service industry
26
Service quality
26
Innovation
25
Service-Dominant Logic
24
Sweden
23
Schweden
22
Betriebliche Wertschöpfung
21
Value creation
21
Customer satisfaction
19
Service innovation
19
Consumer behaviour
18
Kundenzufriedenheit
17
Dienstleistungsinnovation
14
Innovationsmanagement
14
Konsumentenverhalten
14
Dienstleistungsmarketing
13
Innovation management
12
Services marketing
12
Nachhaltige Entwicklung
10
Sustainable development
10
Theorie
10
Theory
10
Customer experience
9
Dienstleistungsmanagement
9
Lieferantenmanagement
9
Organisatorischer Wandel
9
Organizational change
9
Service management
9
Supplier relationship management
9
Beschwerdemanagement
7
Business services
7
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Online availability
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Undetermined
115
Free
14
CC license
1
Type of publication
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Article
253
Book / Working Paper
33
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Article in journal
89
Aufsatz in Zeitschrift
89
research-article
28
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23
Book section
23
conceptual-paper
8
Collection of articles of several authors
6
Sammelwerk
6
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4
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3
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2
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2
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2
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2
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1
Bibliographie
1
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1
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non-article
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Language
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English
193
Undetermined
86
Swedish
6
German
1
Author
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Edvardsson, Bo
239
Friman, Margareta
40
Tronvoll, Bård
35
Enquist, Bo
22
Gustafsson, Anders
21
Strandvik, Tore
21
Witell, Lars
15
Olsson, Lars E.
14
Kristensson, Per
13
Roos, Inger
13
Gebauer, Heiko
12
Gärling, Tommy
12
Skålén, Per
12
Pareigis, Jörg
11
Reynoso, Javier
11
Colurcio, Maria
8
Holmlund, Maria
8
Jaakkola, Elina
8
Åkesson, Maria
8
Klaus, Philipp
7
Koskela-Huotari, Kaisa
7
Ettema, Dick
6
Firth, Robert
6
Gruber, Thorsten
6
Ng, Gloria
6
Paiola, Marco
6
Svensson, Göran
6
Di Pietro, Laura
5
Heinonen, Kristina
5
Magnusson, Peter
5
Meiren, Thomas
5
Renzi, Maria Francesca
5
Schäfer, Adrienne
5
Slåtten, Terje
5
Sundström, Erik
5
Svari, Sander
5
Walter, Ute
5
Fellesson, Markus
4
Fujii, Satoshi
4
Lervik-Olsen, Line
4
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Institution
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Hanken Svenska Handelshögskolan
2
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
Published in...
All
Managing service quality : MSQ ; an international journal
29
Journal of service management
26
Journal of Service Management
22
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
The service industries journal
9
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
The journal of services marketing
7
Business transformation for a sustainable future
6
Journal of business research : JBR
6
Journal of retailing and consumer services
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Journal of Business & Industrial Marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
Transport Policy
3
Transportation
3
Transportation Research Part A: Policy and Practice
3
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Transport reviews : TR
2
Working Papers / Hanken Svenska Handelshögskolan
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
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Source
All
ECONIS (ZBW)
137
OLC EcoSci
68
Other ZBW resources
53
RePEc
23
USB Cologne (EcoSocSci)
5
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51
Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders
;
Högström, Claes
;
Radnor, Zoe
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 9-20
Persistent link: https://www.econbiz.de/10011481990
Saved in:
52
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
53
Re-placing place in marketing : a resource-exchange place perspective
Rosenbaum, Mark
;
Kelleher, Carol
;
Friman, Margareta
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 281-289
Persistent link: https://www.econbiz.de/10011745378
Saved in:
54
Market orientation in public service : a comparison between buyers and providers
Molander, Sofia
;
Fellesson, Markus
;
Friman, Margareta
- In:
Journal of nonprofit & public sector marketing
30
(
2018
)
1
,
pp. 74-94
Persistent link: https://www.econbiz.de/10011847867
Saved in:
55
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
56
The relationship between exchanged resources and loyalty intentions
Friman, Margareta
;
Rosenbaum, Mark S.
;
Otterbring, Tobias
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 846-865
Persistent link: https://www.econbiz.de/10012260357
Saved in:
57
Företagsstrategier för produktutveckling : [Mit engl. Zsfassung.]
Edvardsson, Bo
-
1981
Persistent link: https://www.econbiz.de/10000013826
Saved in:
58
Företagsstrategier för forskning och utveckling : fallstudier av fyra företag som tillverkar lantbruksmaskiner
Edvardsson, Bo
-
1980
Persistent link: https://www.econbiz.de/10002104832
Saved in:
59
Konsumenters värdering av nya livsmedelsprodukter : consumers evaluation of new food products
Edvardsson, Bo
-
1981
Persistent link: https://www.econbiz.de/10002104869
Saved in:
60
Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo
- In:
Driving service productivity : value-creation through …
,
(pp. 73-91)
.
2014
Persistent link: https://www.econbiz.de/10011337811
Saved in:
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