Rockmann, Kevin W.; Northcraft, Gregory B. - In: Organizational Behavior and Human Decision Processes 107 (2008) 2, pp. 106-122
When business transactions take place between strangers, individuals rely on the cues during communication to determine whether they can trust others' intentions. How that process occurs in the context of computer-mediated, video-mediated, and face-to-face interactions is still somewhat unknown....