1. Healthcare : where do we stand? -- 2. Making healthcare work : understanding root causes -- 3. A patient-centered resource management approach : balancing demand and supply -- 4. Making healthcare work : a comprehensive and integrated solution -- 5. Implementing patient-centered care -- 6....

The shift in many industrial economies from manufacturing to service may have implications for the extant understanding of value creation. Service-dominant logic (SDL) poses a new paradigm for understanding the basis of economic exchange and argues that service is a true basis for understanding...