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“I’m Mad and I Can’t Get That...
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Consumer behaviour
32
Konsumentenverhalten
30
Australia
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Australien
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Dienstleistungsqualität
10
Service quality
10
Beschwerdemanagement
9
Brand image
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Complaint management
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Umweltbewusstsein
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Marketingmanagement
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Coping-Strategie
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research-article
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conceptual-paper
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Tsarenko, Yelena
69
Strizhakova, Yuliya
30
Coulter, Robin A.
17
Tojib, Dewi
16
Price, Linda L.
12
Gabbott, Mark
8
Lefroy, Kathryn
7
Mulyanegara, Riza Casidy
7
Simpson, Dayna
6
Mavondo, Felix
4
Mavondo, Felix T.
4
Ruth, Julie
4
Sands, Sean
4
Ferraro, Carla
3
Lo, Carolyn J.
3
Ma, Junzhao
3
Beckwith, Colin
2
Blocker, Christopher Phillips
2
Casidy, Riza
2
Coulter, Robin
2
Dubelaar, Chris
2
Ekici, Ahmet
2
Goudie-Hutton, Martina
2
Ho, Ting Hin
2
Johnson, Samuel
2
McLeod, Colin
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Polonsky, Michael Jay
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Powell, Irene
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Power, Damien
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Riach, Kathleen
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Rooslani Tojib, Dewi
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Rosa, Jose Antonio
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Ruth, Julie A.
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Saatcioglu, Bige
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Sridharan, Srinivas
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Steel, Marion
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Talukdar, Debabrata
2
Tojib, Dewi Rooslani
2
Tran, Hai-Anh
2
Trujillo, Carlos Andres
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
European Journal of Marketing
6
Journal of business research : JBR
6
Journal of international marketing
5
Journal of marketing management : MM
4
Journal of service research : JSR
4
European journal of marketing : EJM
3
Journal of Services Marketing
3
Journal of retailing and consumer services
3
Psychology & Marketing
3
Australasian marketing journal
2
International Marketing Review
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International journal of advertising : the quarterly review of marketing communications
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International journal of nonprofit and voluntary sector marketing
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Journal of Business Research
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Journal of business ethics : JOBE
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Journal of fashion marketing and management
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Journal of marketing education : JME
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Services marketing quarterly
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The journal of services marketing
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Asia Pacific Journal of Marketing and Logistics
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Asia Pacific journal of marketing and logistics
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European journal of marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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International Journal of Bank Marketing
1
International journal of hospitality management
1
Journal of Business Ethics
1
Journal of Consumer Marketing
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Journal of Fashion Marketing and Management: An International Journal
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Journal of Marketing for Higher Education
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Journal of Operations Management
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Journal of advertising : official publication of the American Academy of Advertising
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Journal of business ethics : JBE
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of euro-marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing research
1
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ECONIS (ZBW)
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OLC EcoSci
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Other ZBW resources
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RePEc
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BASE
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81
Perceived benefits and church participation : a comparative study among regular and irregular church goers
Casidy, Riza
;
Tsarenko, Yelena
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
5
,
pp. 761-776
Persistent link: https://www.econbiz.de/10010462610
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82
The big five and brand personality : investigating the impact of consumer personality on preferences towards particular brand personality
Mulyanegara, Riza Casidy
;
Tsarenko, Yelena
;
Anderson, …
- In:
The journal of brand management : an international journal
16
(
2008/09
)
4
,
pp. 234-247
Persistent link: https://www.econbiz.de/10003811720
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83
Predicting brand perferences : an examination of the predictive power of consumer personality and values in the Australian fashion market
Mulyanegara, Riza Casidy
;
Tsarenko, Yelena
- In:
Journal of fashion marketing and management
13
(
2009
)
3
,
pp. 358-371
Persistent link: https://www.econbiz.de/10003881562
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84
Environmental concern and environmental purchase intentions : the mediating role of learning strategy
Newton, Joshua D.
;
Tsarenko, Yelena
;
Ferraro, Carla
; …
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1974-1981
Persistent link: https://www.econbiz.de/10011384217
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85
Consumers' forgiveness after brand transgression : the effect of the firm's corporate social responsibility and response
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of marketing management : MM
31
(
2015
)
17/18
,
pp. 1851-1871
Persistent link: https://www.econbiz.de/10011406204
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86
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
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87
When and why do social resources influence employee advocacy? : the role of personal investment and perceived recognition
Tsarenko, Yelena
;
Leo, Cheryl
;
Tse, Herman H. M.
- In:
Journal of business research : JBR
82
(
2018
),
pp. 260-268
Persistent link: https://www.econbiz.de/10011771893
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88
A portrait of intimate apparel female shoppers : a segmentation study
Tsarenko, Yelena
;
Lo, Carolyn J.
- In:
Australasian marketing journal
25
(
2017
)
1
,
pp. 67-75
Persistent link: https://www.econbiz.de/10011782267
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89
Relationship governance for very different partners : the corporation-nonprofit case
Tsarenko, Yelena
;
Simpson, Dayna
- In:
Industrial marketing management : the international …
63
(
2017
),
pp. 31-41
Persistent link: https://www.econbiz.de/10011730075
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90
Understanding consumer intention to use mobile services
Revels, Janeaya
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
Australasian marketing journal
18
(
2010
)
2
,
pp. 74-80
Persistent link: https://www.econbiz.de/10003975207
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