Purpose: This study aims to investigate the effects of firm characteristics and crisis characteristics on remedies offered to consumers by firms in the event of a product recall crisis. Design/methodology/approach: Published data on 868 product recalls in the US toy industry from 1988 to 2011...

We examine how an unassuming domestic technology — the fuel-efficient stove — came to be construed as an effective tool for reducing sexual violence globally. Highlighting the process of problematization, the linking of problems with actionable solutions, we show how US-based humanitarian...