We consider an appointment-based service system (e.g., an outpatient clinic) for which appointments need to be scheduled before the service session starts. Patients with scheduled appointments may or may not show up for their appointments. The service of scheduled patients can be interrupted by...

This paper develops a framework and proposes heuristic dynamic policies for scheduling patient appointments, taking into account the fact that patients may cancel or not show up for their appointments. In a simulation study that considers a model clinic, which is created using data obtained from...