While researchers continue to debate how firms might attain ambidexterity, recent research demonstrates that top management teams (TMTs) play a pivotal role. We enrich this line of inquiry by specifying a model that blends the effect of the CEO and the TMT on ambidexterity. Specifically, given...

To enrich the literature on alliance termination, we recognize that the dynamics of individual alliances are subject to the structural characteristics of the alliance portfolios in which they are embedded. We anchor our study in the context of large industry leaders partnering with multiple...

This updated edition of the book blends in new e-commerce technologies. Mobile commerce (M-commerce) and use of cloud computing are offering a new set of challenges and opportunities for those individuals who know what they are and how they are related to e-commerce. Their use opens up new...

Many operations managers have realized the potential of guanxi to facilitate business transactions. Likewise, operations management researchers have looked at the negative impact caused by the bullwhip effect on excess inventory and the impact of the bullwhip effect on business performance. To...

As important engines for economic development in transitional nations, high-tech SMEs are confronted with numerous business opportunities, but are at the same time faced with developing institutions and a legacy of government involvement in their domestic environments. We examine the case of...

Banking is a competitive market since the industry deregulated. Consumers’ demand for convenience services led to an increase in the number of branches to serve a geographically dispersed customer base. Increasing the number of branches indiscriminately is not advisable since more...

AbstractThis chapter presents the subject of quality management in an e-commerce context. The chapter presents a brief overview of the basics of quality management as they are applied in both service and manufacturing operations. The chapter then explains why quality management principles are...

AbstractThis chapter presents the topic of purchasing management in the context of e-commerce. The chapter presents JIT purchasing principles and talks about purchasing management benchmarking. The chapter then explains why purchasing management is so important in an e-commerce setting. Finally,...

AbstractThis chapter discusses supply chain management in an e-commerce environment. The chapter introduces the concept of supply chain management and related issues, followed by the supply chain design process. The chapter then explains the relevance of e-commerce in supply chain management. It...