Purpose – To survive high‐level management needs business intelligent information to efficiently manage corporate operations and support its decision making. Knowledge management (KM) is recognized as one of the most critical factors for obtaining organizational competitive advantage. A...

Purpose: This study aims to measure the effect of customers’ technology readiness and the quality of electronic services on customer satisfaction. Design/methodology/approach: The statistical sample included 410 respondents from 24 branches of a private bank. The sampling method was...

Purpose: The purpose of this paper is to explore the relationship between effective strategies to improve the quality and quality management of allocated resources for the successful implementation of the strategies. For this purpose, three quality management resources (human, organizational...

Purpose: The purpose of this paper is to apply fuzzy spectrum in order to collect the vague and imprecise data and to employ the fuzzy U control chart in variable sample size using fuzzy rules. This approach is improved and developed by providing some new rules. Design/methodology/approach: The...