In this research, we seek to understand how physicians would respond to a policy change, i.e. promoting paid consultations over free services, on an online platform. We found that, contrary to general expectations, physicians’ service quality increased for free consultations and decreased for...

Organizations invest and engage in various process innovation activities to achieve superior operational performance and gain strategic advantage. While research has examined the impacts of such activities on organizational outcomes, few studies have focused on organizational competences that...

The application of information technology to healthcare promises significant benefits, particularly with regard to innovations in improving both clinical and administrative processes. However, to date, few studies have been devoted to understanding the process of implementing a hospital's...

Purpose: Mobile technologies are increasingly used as a data source to enable big data analytics that enable inventory control and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies to facilitate customers’ shopping in...