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RESEARCH NOTE - Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T - In: Management information systems : mis quarterly 37 (2013) 3, pp. 777-794
Persistent link: https://www.econbiz.de/10010170662
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IT-mediated customer service content and delivery in electronic governments : an empirical service quality
Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 37 (2013) 1, pp. 77-109
Persistent link: https://www.econbiz.de/10009726254
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An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 40 (2016) 1, pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
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Commentary on Gill and Bhattacherjee: Is There an Informing Crisis?
Cenfetelli, Ronald T; Bassellier, Geneviève - In: Management information systems : mis quarterly 33 (2009) 4, pp. 663-667
Persistent link: https://www.econbiz.de/10008342730
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Comprehending customer satisfaction with hotels
Li, Hongxiu; Liu, Yong; Tan, Chee-Wee; Hu, Feng - In: International Journal of Contemporary Hospitality Management 32 (2020) 5, pp. 1713-1735
Purpose: Building on the three-factor theory, this study aims to unravel how the role of hotel attributes such as basic, excitement and performance factors could differ in accordance with different hotel star ratings and distinct customer segments. Design/methodology/approach: This study...
Persistent link: https://www.econbiz.de/10012275827
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Inland Revenue Authority of Singapore (IRAS)
Tan, Chee-Wee - In: Managing strategic enterprise systems and e-government …, (pp. 139-160). 2004
Persistent link: https://www.econbiz.de/10003732004
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Advancing public trust relationships in electronic government : the Singapore E-Filing journey
Lim, Eric T. K.; Tan, Chee-Wee; Cyr, Dianne J.; Pan, Shan L. - In: Information systems research : ISR 23 (2012) 4, pp. 1110-1130
Persistent link: https://www.econbiz.de/10009718055
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Understanding the impact of business cases on IT investment decisions : an analysis of municipal e-government projects
Berghout, Egon; Tan, Chee-wee - In: Information & management : the internat. journal of … 50 (2013) 7, pp. 489-506
Persistent link: https://www.econbiz.de/10010243575
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Digital business transformation in innovation and entrepreneurship
Darshana Sedera; Tan, Chee-Wee; Xu, Dongming - In: Information & management : the internat. journal of … 59 (2022) 3, pp. 1-3
Persistent link: https://www.econbiz.de/10013197341