Purpose – Understanding the significance of supply chain, demands need of multiple criteria for its performance evaluation. The aim of this paper is to propose an approach to evaluate the performance of supply chain using multiple criteria. Design/methodology/approach – A multi‐criteria...

The Enterprise Resource Planning (ERP) Adoption by Small and Medium Enterprises (SMEs) has invoked immense interest in the research community. Though ERP is believed as a key technology enabler and an effective management tool for organizations, the SMEs are faced with cost, resource and time...

Purpose: The purpose of this paper is to design and develop a balanced scorecard (BSC)-based index for quantifying the suitability of suppliers to mature to the next level of collaboration with the buyer company. Design/methodology/approach: A BSC-based decision framework was developed using...

Purpose: The purpose of this paper is to design, develop, implement and validate a multi-criteria decision model for measuring supplier satisfaction through a case study. Design/methodology/approach: A three-stage methodology was used to develop a framework to measure supplier satisfaction. The...

Purpose: Longitudinal facial cracks (LFC) are one of the major defects occurring in the continuous-casting stage of thin slab caster using funnel molds. Longitudinal cracks occur mainly owing to non-uniform cooling, varying thermal conductivity along mold length and use of high superheat during...

Purpose: The purpose of this paper is to determine, rank and form composite relational factors that impact the millennial consumer’s mind-set when they opt for an access-based subscription of an over-the-top (OTT) platform service. In the competitive rising Indian market of OTT platforms,...

Purpose: Increasing health-care costs are a major concern, especially in the USA. The purpose of this paper is to predict the hospital charges of a patient before being admitted. This will help a patient who is getting admitted: “electively” can plan his/her finance. Also, this can be used...

Purpose: The study aims to establish an impact of supplier relationship and information and communication technology through purchasing practices on firm performance. Design/methodology/approach: Review of relevant literature resulted in constructs, namely, supplier relationships, information...

Purpose: The purpose of this paper is to understand the deficiencies in Six Sigma project capability and empirically validating its impact on project success. Design/methodology/approach: Deficiencies are identified from literature focusing on Six Sigma challenges or barriers. The study used a...