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Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - In: Journal of service management 23 (2012) 3, pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
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Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality
Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534
Persistent link: https://www.econbiz.de/10010116553
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Can Customers Detect Script Usage in Service Encounters?
Victorino, Liana; Verma, Rohit; Bonner, Bryan; Wardell, Don - In: Journal of service research : JSR 15 (2012) 4, pp. 390-401
Persistent link: https://www.econbiz.de/10010036789
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INTELLIGENCE - RESEARCH BRIEF - Predicting Customer Choices - Recent research has greatly improved management's ability to anticipate customer wants.
Verma, Rohit; Plaschka, Gerhard - In: MIT sloan management review 47 (2005) 1, pp. 5
Persistent link: https://www.econbiz.de/10006231466
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A Market Utility-Based Model for Capacity Scheduling in Mass Services
Goodale, John C.; Verma, Rohit; Pullman, Madeleine E. - In: Production and operations management : an international … 12 (2003) 2, pp. 164-185
Persistent link: https://www.econbiz.de/10007156282
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Multiple Raters in Survey-Based Operations Management Research: A Review and Tutorial
Boyer, Kenneth K.; Verma, Rohit - In: Production and operations management : an international … 9 (2000) 2, pp. 128-140
Persistent link: https://www.econbiz.de/10007178687
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Product and Service Innovation: Ideas for Future Cross-Disciplinary Research link rid="fn1">*
x>/Karniouchina, Ekaterina V<; Victorino, Liana; Verma, … - In: The journal of product innovation management : an … 23 (2006) 3, pp. 274-280
Persistent link: https://www.econbiz.de/10007225026
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Research opportunities in service process design
Hill, Arthur V.; Collier, David A.; Froehle, Craig M.; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 189-202
Persistent link: https://www.econbiz.de/10006975028
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New issues and opportunities in service design research
Verma, Rohit; Fitzsimmons, James; Heineke, Janelle; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 117-120
Persistent link: https://www.econbiz.de/10006975033
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Service design and operations strategy formulation in multicultural markets
Pullman, Madeleine E.; Verma, Rohit; Goodale, John C. - In: Journal of operations management : publ. quarterly by … 19 (2001) 2, pp. 239
Persistent link: https://www.econbiz.de/10006980605