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Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.; Walsh, Gianfranco - In: Journal of business research : JBR 66 (2013) 5, pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
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Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument
Klinner, Nicole S.; Walsh, Gianfranco - In: Journal of Business Research 66 (2013) 5, pp. 651-658
This research details the development and validation of a perceived customer discrimination (PCD) scale that measures individual differences in customers' proneness to feeling treated differentially in the marketplace, especially during service interactions. Two studies identify the potential...
Persistent link: https://www.econbiz.de/10010636389
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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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Being a JBR reviewer
Walsh, Gianfranco - In: Journal of business research : JBR 67 (2014) 10, pp. 2239-2240
Persistent link: https://www.econbiz.de/10010400086
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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Disadvantaged consumers' experiences of marketplace discrimination in customer services
Walsh, Gianfranco - In: Journal of marketing management : MM 25 (2009) 1/2, pp. 143-169
Persistent link: https://www.econbiz.de/10003831032
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Ansätze der Messung von Konsumentenverwirrtheit : ein Überblick
Walsh, Gianfranco - In: Thexis : Fachzeitschrift für Marketing ; … 21 (2004) 4, pp. 5-10
Persistent link: https://www.econbiz.de/10002227195
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Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco - In: International marketing review 39 (2022) 1, pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10011996288