The digital technologies that have made electronic commerce (EC) a reality have changed the landscape of operations management (OM). Past OM studies have focused on the relationship between information systems (IS) and OM strategy, however, there is a lack of investigation into the environmental...

This study investigates whether brand name has an impact on personal customers’ adoption of Internet banking (IB) in Hong Kong. Based on the Technology Acceptance Model (TAM) with proper adaptation to the online environment, we propose a model comprising an external factor, namely brand...

The combined power of high speed and large storage of the modern computer makes it an ideal tool for providing the basic information that will assist managers in making decisions. Computers are a useful tool in manufacturing because the management of a modern plant is beyond the ability of a...

Materials management is an important and specialised function existing in all industries and utilities. Although the store management and purchasing functions have co‐existed for a long time, the need to integrate and streamline these functions, as well as planning them on a scientific...

Policy guidelines are provided which concern the efficient and effective management of business information resources. Good quality information is timely, accurate, concise and understandable. Planning the systems to use, grouping the resources into logical units, ensuring adequate control over...

This article attempts to present an overview of the state‐of‐the‐art of office automation systems. It is aimed at making the office administrator aware of the transformation currently taking place in the practice of office management caused by the computer revolution.

Purpose The emergence of digital transformation in the banking industry gives rise to the challenges of adopting technology and boosting users' confidence in the process. This study mainly explores the roles of operant resources and consumption values in the user's consumption process concerning...

Purpose Many small-to-medium sized service shops (e.g. jewelry shops, fine-dining restaurants etc.) operate in a unique service environment. They often face customers in transit (i.e. transient delivery) and with minimal information of their preferences (i.e. high uncertainty). This study...