Purpose: The purpose of this paper is to contribute to transformative service research by drawing on self-determination, elicitation of emotions framework and feelings-as-information theories to explore how customer participation, task-related affective well-being, customer knowledge, task...

Purpose: The purpose of this paper is to examine the impact of service separation on the ability of service firms to build and maintain customer relationships, by exploring the differences in the strength of interrelationships among key relational constructs between separated and unseparated...

Purpose: This paper aims to investigate the individual and combined effects of three types of psychological contracts between customers and service employees (i.e. transactional, relational and communal), resulting from the service organizations’ relational marketing efforts, on their...

A GIS-based decision support system, which incorporates local topographic and rainfall effects on debris flow vulnerability is developed. Rainfall at a scale compatible with the digital elevation model resolution is obtained using a neural network with a wind-induced topographic effect and...

"En el siguiente documento se aborda desde una perspectiva administrativa, económica e histórica la evolución de la mediana empresa y la creación de ventajas competitivas en este sector a lo largo del siglo XX y principios del XXI. Se analiza el impacto de la mediana empresa en la economía...

Malaysia is a newly industrialized market economy and reliant upon foreign direct investment to increase its economic outlook. Being located in a strategic position between Asia, Australasia and Oceania has made it an attractive proposition for foreign higher education providers wanting to...