Purpose: The purpose of this paper is to propose a holistic approach for supplier evaluation and purchasing order allocation among the ranked suppliers who meet acceptable levels of economic, environmental and social measures. Design/methodology/approach: A mixed research method of case study...

Purpose: Due to the importance of efficiency and responsiveness measures rather than just efficiency measures, this research recognizes both measures when considering overall performance of warehouse operations. Thus, the purpose of this paper is to prioritize overall performance measures...

Purpose: The purpose of this paper is to, using a quality management assessment framework (QMAF), provide a comparative analysis of quality management capabilities of organisations categorised by size and groups, based on the Australian and New Zealand Standard Industrial Classification...

Purpose: This paper proposes an integrated approach for assessing innovation management practices using an innovation management assessment framework, with the application of the innovation management assessment framework at the incubation and firm level. Design/methodology/approach: Innovation...

Purpose: The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer (VOC) and voice of process (VOP) perspective and to propose a new lean framework for ED process....

Purpose: The main purpose of this paper is to assess the technological view of apparel new product development (NPD) process through a framework for improving the efficiency of NPD process in Sri Lankan apparel industry. Design/methodology/approach: The study uses literature review, a survey...

Purpose: The purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information knowledge communication (IKC) as an enabler. Design/methodology/approach: The NFPBE using the...

Most organizations can manage reverse logistics operations strategically but very few of them have successfully streamlined material flow of the return process and information due to lack of integration within the overall process. This research aims at analysing complete reverse logistics...

This paper outlines the details of an innovative postgraduate program, Master of Business (ERP), incorporating SAP R/3 System and related products that was introduced at the University of Western Sydney, NSW, Australia, in 1999. The program aims to develop integrative enterprise skills in a...