We analyze how firms in underdeveloped countries overcome human capital voids – a prevalence of very low levels of skills among individuals – to improve performance. Building on the knowledge-based view, we argue that managers can strategically select organizational upgrading mechanisms to...

Purpose: This paper aims to examine how firms respond to societal moral degradation in a transition economy from the corporate social responsibility (CSR) perspective. Design/methodology/approach: Based on a survey of 302 firms operating in China and using hierarchical regression, this study...

Purpose: The decision regarding ethics and compliance management (ECM) adoption and its actual implementation is usually deliberated as an important corporate social responsibility (CSR) matter. Building on the strategic choice perspective, this study aims to investigate the forces and...

As consumers spend more time on their mobile devices, a focal retailer's natural approach is to target potential customers in close proximity to its own location. Yet focal (own) location targeting may cannibalize profits on inframarginal sales. This study demonstrates the effectiveness of...

A number of empirical studies have examined business ethics across cultures, focusing primarily on differences in ethical profiles between cultures and groups. When managers consider whether or not to develop a business relationship with those from a different culture, their decision may be...

International consulting firms enjoy higher customer loyalty than domestic firms in China. This paper investigates an influence model of customer loyalty on international consulting firms that goes beyond traditional research. Using a sample of 231 companies receiving service from international...