Tarí, Juan José; Molina-Azorín, José F.; … - In: Academia Revista Latinoamericana de Administración 33 (2020) 3/4, pp. 445-461
Purpose: This paper examines the relationships between: (1) motives for internalization of a quality system, (2) the internalization of a quality system and (3) customer results, employee results and social results in public organizations by means of replication research...