This special theme aims to analyze the linkage between service-orientation and electronic markets. On the one hand, questions focus on how service-oriented thinking and service-oriented solutions provide value to electronic markets, and on the other how electronic markets improve the...

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service sytems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents...

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and...