Key Features:The first book on disruption managementThe topics covered are large in scope and extensive in content, from production and airline scheduling to supply chain managementThe main author is internationally known as the pioneer of disruption management, in both industry and academia.

In the service industry, a service provider may sell a collection of service activities as a package, also known as a service bundle. Empirical studies indicate that the customer's ex-post perception of a service bundle depends on not only the utility of each activity but also the sequence of...