Narrow search
Showing 1 - 10 of 37
Cover Image
Communicative skills that support value creation : a study of B2B interactions between customers and customer service representatives
Salomonson, Nicklas; Åberg, Annika; Allwood, Jens - In: Industrial marketing management : the international … 41 (2012) 1, pp. 145-155
Persistent link: https://www.econbiz.de/10009513202
Cover Image
Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
Salomonson, Nicklas; Åberg, Annika; Allwood, Jens - In: Industrial marketing management : the international … 41 (2012) 1, pp. 145-156
Persistent link: https://www.econbiz.de/10009830724
Cover Image
When and why does cooperation positively or negatively affect innovation? : An exploration into turbulent waters
Alm, Håkan; McKelvey, Maureen D. - 2000
Persistent link: https://www.econbiz.de/10001590579
Cover Image
Does co-location matter for formal knowledge collaboration in the Swedish biotechnology-pharmaceutical sector?
Mckelvey, Maureen; Alm, Håkan; Riccaboni, Massimo - In: Research policy : policy and management studies of … 32 (2003) 3, pp. 483-502
Persistent link: https://www.econbiz.de/10007658366
Cover Image
Samtal och Samspel : en studie av kundtjänstpersonal i två industriella företag
Salomonson, Nicklas - 2005
Persistent link: https://www.econbiz.de/10004859824
Cover Image
The concepts of holism and reductionism in sociological theory
Allwood, Jens - 1973
Persistent link: https://www.econbiz.de/10001384883
Cover Image
The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 30 (2016), pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
Cover Image
Consumer vulnerability during mobility service interactions : causes, forms and coping
Echeverri, Per; Salomonson, Nicklas - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 3/4, pp. 364-389
Persistent link: https://www.econbiz.de/10012178384
Cover Image
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Cover Image
Consumer perception and behavior in the retail foodscape : a study of chilled groceries
Lindberg, Ulla; Salomonson, Nicklas; Sundström, Malin; … - In: Journal of retailing and consumer services 40 (2018), pp. 1-7
Persistent link: https://www.econbiz.de/10011801706