//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of emotional intel...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
30,263
Beziehungsmarketing
29,603
Service quality
23,267
Dienstleistungsqualität
22,537
Südkorea
22,054
South Korea
21,894
Consumer behaviour
20,098
Konsumentenverhalten
19,849
Customer satisfaction
16,417
Kundenzufriedenheit
14,845
Emotion
12,444
Theorie
6,506
Theory
6,443
Airline
4,995
Fluggesellschaft
4,949
Deutschland
4,655
USA
4,638
United States
4,469
Germany
4,448
Social Web
3,625
Social web
3,624
Brand management
3,623
Markenführung
3,608
Customer service
3,461
Qualitätsmanagement
3,378
Quality management
3,300
Online-Handel
3,228
Online retailing
3,221
Lieferantenmanagement
3,174
Supplier relationship management
3,171
China
3,098
Kundenservice
3,084
Electronic Commerce
2,859
Wirtschaftsprüfung
2,828
Financial audit
2,822
E-commerce
2,768
Brand image
2,749
Markenimage
2,740
Japan
2,717
Marketingmanagement
2,649
more ...
less ...
Online availability
All
Undetermined
32,069
Free
20,341
Type of publication
All
Article
67,752
Book / Working Paper
31,400
Journal
368
Other
39
Database
1
Type of publication (narrower categories)
All
Article in journal
53,260
Aufsatz in Zeitschrift
53,260
Aufsatz im Buch
8,853
Book section
8,853
Graue Literatur
7,528
Non-commercial literature
7,528
Working Paper
5,629
Arbeitspapier
5,175
Hochschulschrift
3,380
Thesis
2,647
research-article
2,610
Collection of articles of several authors
1,667
Sammelwerk
1,667
Case study
1,025
Fallstudie
1,025
Aufsatzsammlung
944
Konferenzschrift
589
Conference paper
535
Konferenzbeitrag
535
Bibliografie enthalten
471
Bibliography included
471
Amtsdruckschrift
416
Government document
416
Conference proceedings
386
Article
318
Dissertation u.a. Prüfungsschriften
313
Ratgeber
312
Guidebook
284
case-report
219
conceptual-paper
216
Collection of articles written by one author
214
Sammlung
214
Lehrbuch
196
review-article
178
Textbook
169
Statistik
153
Handbook
140
Handbuch
140
review
129
Statistics
114
more ...
less ...
Language
All
English
87,434
German
9,723
Undetermined
1,912
French
215
Spanish
121
Korean
100
Russian
58
Italian
48
Polish
37
Portuguese
28
Lithuanian
19
Swedish
16
Romanian
14
Czech
13
Hungarian
13
Dutch
12
Danish
9
Finnish
5
Turkish
4
Indonesian
3
Japanese
3
Chinese
3
Vietnamese
2
Hebrew
1
Multiple languages
1
Norwegian
1
Sinhalese
1
Albanian
1
Serbian
1
more ...
less ...
Author
All
Bruhn, Manfred
157
Homburg, Christian
154
Han, Heesup
127
Mattila, Anna S.
91
Kumar, V.
90
Huber, Frank
87
Siciliani, Luigi
87
Lee, Keun
81
Stauss, Bernd
78
Bauer, Hans H.
75
Park, Donghyun
74
Mittal, Vikas
72
Lee, Jong-Wha
70
Ashkanasy, Neal M.
69
Brueckner, Jan K.
68
Verhoef, Peter C.
67
Herrmann, Andreas
66
Heshmati, Almas
65
Svensson, Göran
65
Gil Saura, Irene
59
Straume, Odd Rune
58
Propper, Carol
57
Hanushek, Eric Alan
55
Loureiro, Sandra Maria Correia
55
Noland, Marcus
55
Prentice, Catherine
55
Rowley, Chris
55
Hollebeek, Linda D.
54
Aksoy, Lerzan
53
Grewal, Dhruv
53
Usman, Osly
53
Walsh, Gianfranco
53
Wong, IpKin Anthony
53
Lee, Jungmin
52
Piller, Frank T.
52
Prybutok, Victor R.
51
Rivkin, Steven G.
51
Wirtz, Jochen
51
Krafft, Manfred
50
Shahin, Arash
50
more ...
less ...
Institution
All
National Bureau of Economic Research
415
OECD
251
Springer Fachmedien Wiesbaden
136
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
80
IGI Global
70
Han gug gae bal yeon gu won
58
International Monetary Fund
58
Han gug eun haeng
53
World Bank
47
World Trade Organization
39
Dae oe gyeong je jeong chaeg yeon gu won
38
Südkorea / Tong gye cheong
33
Verlag Dr. Kovač
32
Books on Demand GmbH <Norderstedt>
30
Organisation for Economic Co-operation and Development
30
Edward Elgar Publishing
29
World Bank Group
29
International Monetary Fund (IMF)
27
Internationaler Währungsfonds
26
Asian Development Bank
25
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
22
Université Paris-Dauphine (Paris IX)
21
Weltbank
21
Yeon se dae hag gyo / Dong seo mun je yeon gu won
19
Institute of Developing Economies, Japan External Trade Organization (JETRO)
18
HAL
17
Hochschulrektorenkonferenz
17
Institute for International Economics <Washington, DC>
17
San eob yeon gu won
17
Deutsch-Koreanische Industrie- und Handelskammer
16
Europäische Kommission
16
Korea Economic Institute of America <Washington, DC>
15
Shaker Verlag
15
Nomos Verlagsgesellschaft
13
OECD / International Transport Forum
13
Bundesstelle für Außenhandelsinformation <Köln>
12
Federal Reserve Bank of San Francisco / Center for Pacific Basin Monetary and Economic Studies
12
Institute for the Study of Labor (IZA)
12
Internationale Arbeitsorganisation
12
Springer-Verlag GmbH
12
more ...
less ...
Published in...
All
Journal of business research : JBR
1,275
Journal of retailing and consumer services
1,090
International journal of hospitality management
880
Journal of air transport management
737
Industrial marketing management : the international journal for industrial and high-tech firms
569
The service industries journal
528
SpringerLink / Bücher
494
Tourism management : research, policies, practice
494
The journal of services marketing
433
NBER working paper series
414
Journal of Services Marketing
380
International journal of contemporary hospitality management
361
NBER Working Paper
359
Working paper / National Bureau of Economic Research, Inc.
357
Journal of travel and tourism marketing
340
KIET Industrial economic review
317
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
309
The journal of business & industrial marketing
292
Journal of hospitality marketing & management
290
Psychology & marketing
286
Journal of the Academy of Marketing Science
270
Cogent business & management
263
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
257
Technological forecasting & social change : an international journal
247
European Journal of Marketing
240
Journal of strategic marketing
234
Discussion paper series / IZA
232
Journal of revenue and pricing management
227
Journal of service research : JSR
221
Journal of business ethics : JOBE
220
Journal of service management
216
Services marketing quarterly
214
Asia Pacific journal of marketing and logistics
210
International Journal of Bank Marketing
209
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
207
Journal of marketing
206
European journal of marketing : EJM
199
Auditing : a journal of practice & theory
196
Journal of retailing
195
Management science : journal of the Institute for Operations Research and the Management Sciences
189
more ...
less ...
Source
All
ECONIS (ZBW)
91,808
Other ZBW resources
3,602
RePEc
1,792
USB Cologne (EcoSocSci)
1,159
EconStor
857
BASE
241
OLC EcoSci
54
USB Cologne (business full texts)
43
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
99,560
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of stability and controllability attribution on service recovery evaluation in the context of the
airline
industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
Customer responses to
airline
companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
6
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
7
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
8
Powerlessness following service failure and its implications for service recovery
Wong, Jimmy
;
Newton, Joshua D.
;
Newton, Fiona J.
- In:
Marketing letters : a journal of research in marketing
27
(
2016
)
1
,
pp. 63-75
Persistent link: https://www.econbiz.de/10011444023
Saved in:
9
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
10
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->